NR 504 Week 8 Assignment – The Meso Level Leadership

NR 504 Week 8 Assignment – The Meso Level Leadership

NR 504 Week 8 Assignment – The Meso Level Leadership

Care Clinic Scenario:

The care given to the Summerville, Florida residents is something that the Executive Team of Care Clinic takes great pride in. The Clinic is renowned for its community outreach initiatives and holistic patient treatment.

The Executive Team of Care Clinic evaluates the benchmark results for customer satisfaction with service and quality indicators every year. In the last 12 months, client satisfaction and quality care scores have significantly dropped.

To assist in understanding the quality issues related to client care occurring within the Care Clinic, you are provided with two videos of client situations that have been recorded using Second Life. You must also enter Second Life to observe actions and conversations occurring within the Care Clinic.

When viewing the videos and participating in the Care Clinic in Second Life, consider yourself the manager and identify quality care issues consistent with decreasing client satisfaction scores.

Determine how the declining benchmarks can be addressed and improved from your leadership perspective. Discuss the actions/changes that need to be implemented to improve satisfaction scores and attain Care Clinic quality outcomes.

For NR 504 Week 8 Assignment – The Meso Level Leadership assignment, the Care Clinic Improvement Project must be completed by the end of week six of this course and must address each of the following

  1. Identify ONE satisfaction benchmark you will be addressing and why this benchmark has been selected. Select the ONE client satisfaction benchmark from the following list:
  2. Decrease in client satisfaction scores related to courtesy and friendliness of the staff at the Care Clinic.
  3. Decrease in client satisfaction scores related to staff explaining discharge instructions in an understandable manner to the client/client.
  4. Decrease the quality of nursing care related to interventions provided to clients at the Clinic.
  5. Describe the leadership dynamics related to managing the improvement/change project.
  6. Identify the change model that will be used in addressing the selected benchmark.
  7. Describe the course of action/change.


NR 504 Week 8 Discussion You and Your Leadership Journey Recent

You and Your Leadership Journey

Week 8 has arrived and provides an excellent opportunity to self-reflect on your leadership journey that started eight weeks ago. For the discussion, provide a comprehensive response to each of the following topics:

Based on your learning experiences in NR 504, identify two areas that were new to you regarding leadership and how you will use these two areas in your future professional nursing practice area.
Speculate how to use the leadership concepts presented in NR 504 to guide your final MSN practicum project.